Whether you need help choosing the perfect piece, have a question about an order, or would like to explore a custom design, our team at Ulka Jewells is here to assist you with the same care and attention we put into every piece of jewellery we craft.
Here are a few things our customers often reach out to us about:
Order Assistance
tracking an order, updating delivery details, or checking on order status.
Product & Gemstone Enquiries
questions about metal purity, gemstone quality, sizing, or care instructions before you buy.
Custom & Bespoke Requests
enquiries about our Upcycling Program or a made-to-order design of your own.
Shipping, Exchanges & Returns
help with a delayed delivery, an exchange request, or a damaged or defective item.
Press & Collaborations
media enquiries, stockist requests, or partnership opportunities.
You can reach us directly, or fill out the form below and we'll get back to you as soon as we can — typically within 24-48 hours.
