Shipping and Delivery

Every Ulka Jewells piece is handcrafted, quality-checked and prepared especially for you — so we treat getting it to your doorstep with the same care we put into making it. This page walks you through exactly how your order is processed, packed, insured and delivered, from the moment you check out to the moment you open the box.

Your delivery timeline has two parts: Processing (the time we take to craft, polish, quality-check and pack your jewellery) and Transit (the time our courier partner takes to bring it to you). Your processing time depends on the shipping method chosen at checkout:

Jewellery deserves to arrive exactly as it left our studio. Every order is packed by hand in tamper-evident, jewellery-grade packaging designed to protect delicate chains, stones and finishes in transit:

• Each piece is cushioned and secured individually so it can't shift, tangle or scratch during transit.
• Outer packaging is sealed with a tamper-evident strip — if that seal is broken or missing on arrival, do not accept the parcel (see Section 9).
• All parcels are shipped in plain, discreet outer packaging with no indication of the valuable contents inside, for your safety and privacy.

Every order is shipped fully insured against loss or damage in transit, at no extra cost to you. Should anything happen to your jewellery while it is with our courier partner, we will replace or refund it once your claim is verified — you can read more about this in Section 9 below.

Total delivery time is Processing Time + Transit Time. Once your order leaves our studio in Mumbai, transit time depends on your location and the shipping method selected.

• Within India: Shipping is complimentary on every order.
• International: Shipping charges are calculated at checkout based on your destination and are shown clearly before you pay — no surprise fees.
• Customs, duties & taxes: All applicable import duties and taxes on international orders are cleared and prepaid by Ulka Jewells. You will not be asked to pay anything extra when your jewellery arrives.

Once your jewellery moves from our workshop to our courier partner, you'll receive a tracking link by email so you can follow its journey to you in real time. The tracking link can take up to 24 hours to activate — if it isn't live yet, please give it a little time before reaching out.

Because each piece is valuable and insured, our courier partners require a complete, verifiable address to deliver safely:

• We're unable to deliver to P.O. Box or drop-box addresses — please provide a full residential or office address with the correct PIN/ZIP code.
• Double-check that your mobile number is accurate and reachable, as the courier will call or message before attempting delivery, especially for insured, high-value pieces.
• For security, some high-value deliveries may require an OTP, signature or ID verification at the doorstep — please keep a valid photo ID handy.
• As our pieces are prepared to order on tight timelines, we generally can't change the delivery address once an order is placed. If your order hasn't been dispatched yet, contact us immediately and we'll try our best to help.

My delivery is taking longer than expected. Our timelines are indicative, and courier delays from weather or logistics do occasionally happen. If your tracking hasn't updated in a while, write to us and we'll look into it right away.

I missed the delivery attempt. Since insured jewellery shipments follow strict courier schedules, we generally can't intervene once an attempt has failed — but if a return-to-origin hasn't been triggered yet, contact us immediately and we'll try to arrange a reattempt.

My order shows as RTO (Return to Origin). This means the parcel is on its way back to us, usually due to an incomplete address or the courier being unable to reach you by phone. It typically takes 4-7 days to return to our studio. Once it's back with us, a reshipping fee of INR 99 applies to send your jewellery out again — accurate address and contact details help you avoid this entirely.

Your jewellery travels fully insured, so please inspect the parcel carefully the moment it arrives:

• Check that the outer tamper-evident seal is intact before accepting delivery.
• If the seal is broken, the box is crushed, or the parcel looks tampered with in any way, please refuse the delivery and do not sign for it.
• If you've already accepted it and notice damage on opening, film an unboxing video if possible, photograph the packaging and the piece, and email us within 72 hours of delivery, per our Exchanges, Returns & Refund Policy.
• Message us at the earliest with your order number — our team will verify the insurance claim and arrange a replacement or refund.

We deliver worldwide through trusted, fully-traceable courier partners. All international shipments are insured, and all customs duties and import taxes are prepaid by Ulka Jewells, so the price you pay at checkout is the price you pay — nothing extra on delivery. Transit times vary by destination; see the table in Section 4 above for an estimate for your region.

• Every piece ships with its certificate of authenticity and/or hallmark details (where applicable) — please check these are included when you unbox your order.
• Store fine jewellery in the pouch or box it arrives in, away from moisture, perfume and direct sunlight, to keep it looking its best.
• For high-value pieces, we recommend being present in person to receive the delivery and to verify the item against your order confirmation before the courier leaves.
• Keep your order confirmation and invoice safe — you may need them for insurance, warranty or resizing requests.