Shipping policy

Every piece on www.ulkajewells.com is designed, hand-crafted and quality-checked with care. Because we take such pride in what we make, we take the same care in how it reaches you — securely packed, fully insured, and shipped through trusted courier partners.

Once your order is placed, our jewellers begin sourcing, crafting and quality-checking your piece before it is packed for dispatch. Processing typically takes 3-12 business days depending on the shipping method chosen at checkout, after which your order moves into transit with our courier partner.

Every order is packed by hand in tamper-evident, jewellery-grade packaging. Each piece is cushioned and secured individually to prevent it from shifting, tangling or scratching in transit, and sealed shut so any tampering is immediately visible. Outer packaging is kept plain and discreet, with no indication of the valuable contents inside, for your safety and privacy.

All orders, domestic and international, are shipped fully insured against loss or damage in transit, at no extra cost to you. Should anything happen to your jewellery while it is with our courier partner, we will replace or refund it once your claim has been verified.

We deliver globally using trusted, fully traceable courier partners. Estimated transit time, once your order has been dispatched, is as follows:

Domestic (within India): 4-12 business days depending on your location and shipping method.

International: 6-22 business days depending on destination.

NOTE:
These timelines are indicative. Your order may occasionally be dispatched earlier or later than estimated depending on courier availability, customs clearance, and other factors outside our control.

Shipping within India is complimentary on every order. Shipping charges for international orders are calculated at checkout based on your destination and shown clearly before you pay. For any difficulties at checkout, or for rush order requests, please message or email us and we'll be happy to help.

All applicable VAT, customs duty, local taxes and import duties on international orders are borne by Ulka Jewells. The price you pay at checkout is final, and you will not be asked to pay anything extra on delivery.

Please note: these charges vary from country to country according to local rules and regulations, and are outside our control.

Once your order has been handed to our courier partner, we will email you a tracking link along with the courier's website, so you can follow your jewellery's journey to you.

NOTE:
The tracking link may take up to 24 hours to activate — if it isn't live yet, please allow a little time before reaching out.

While we work closely with our courier partners to meet every estimated timeline, occasional delays caused by weather, customs or logistics are outside our control. If your tracking hasn't updated in a while, or your delivery seems delayed, please write to us and we'll look into it right away.

Your jewellery ships fully insured, so please inspect your parcel carefully as soon as it arrives:

- If the tamper-evident seal is broken, or the package looks visibly damaged or tampered with, please refuse the delivery and do not sign for it.
- If you've already accepted the parcel and notice damage on opening, please email us within 72 hours of delivery with an unboxing video if possible, along with photographs of the piece and its packaging.
- Once your claim is verified, we will arrange a replacement or refund for the affected piece.

We do not deliver to P.O. Box or drop-box addresses. Please provide a complete address with the correct postal code, and ensure your mobile number is accurate and reachable, as our courier partner may call or message before attempting delivery, especially for insured, high-value pieces.

We are not liable for delays resulting from incomplete address details, or for a return-to-origin (RTO) caused by the recipient being unavailable to receive the order. In such cases, the customer will need to bear the reshipping charges.